Orders & Refunds – Seneca shop Scotland

1. ORDER PROCESS AND FORMATION OF A CONTRACT

1.1. All orders are subject to acceptance and availability. If any Goods
ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary.
1.2. Any order placed by you constitutes an offer to purchase the Goods from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.
1.3. You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.
1.4. You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods ordered by you from the Website.
1.5. A contract between you and us (the ‘Contract’) incorporating these Conditions will only subsist after we have debited your payment card and have confirmed that we
have dispatched the Goods or made them available to be downloaded . We will send you an email to confirm this (a ‘Confirmation Notice’). The Confirmation Notice will amount to an acceptance of your offer to buy the Goods from us. The Contract will only be formed when we send you the Confirmation Notice (whether or not you receive it).
1.6. The Contract will relate only to the Goods stated in the Confirmation Notice. We will not be obliged to supply any other Goods which may have been part of your order until we have sent you a separate Confirmation Notice relating to it.
1.7. You must check that the details contained in the Confirmation Notice are correct and you should print out and keep a copy of it.
1.8. You will be subject to the version of our policies and Conditions in force at the time that you order the Goods from us, unless:
1.8.1. Any change to those policies or these Conditions is required to be made by law or governmental authority
1.8.2. We notify you of any change to our policies or these Conditions before we send you the Confirmation Notice, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of receipt of the Confirmation Notice.
1.9 Promotion 3FOR2 Terms and Conditions
1.9.1 Offer applies to any combination of SENECA Products and is available for website orders only.
1.9.2 Offer is redeemed by adding 3 products to your cart, the lowest priced item in your cart will be provided for free. If you add 4 products, the system will apply a discount for the cheapest of the 4 products. If you add 6 products, it will apply a discount for the two cheapest products of your card.
1.9.3 If you return the free item, no refund will be issued. If you return one of the other items, you will be refunded the amount for that product, less the value of the free product at the time you purchased it. For example, if your basket contains an items for £25, £20 and £15, you will not pay for the £15 product. If you then return the £20 product, your refund will be £20, less the £15 for the free product, so the total refund will be £5.
1.9.4 Offer excludes delivery charges.
1.9.5 Offer is available for a limited time only and subject to change without notice.

2. DELIVERY

2.1. The Goods will be delivered to you at the address you provided during the order process which must be the address that is the billing address of your payment card.
2.2. We employ professional carriers. Nevertheless, you must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for it.
2.3. Any dates quoted for delivering the Goods are approximate only. If no date is specified then it will take place within 30 days or a reasonable time of the date of the Confirmation Notice, unless there are exceptional circumstances.
2.4. We shall not be liable for any delay in delivering the Goods, however caused.
2.5. The Goods may be sent to you in instalments.
2.6. For Christmas deliveries, we recommend that you check our Website for the last date of delivery. We will endeavor to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.

3. RISK AND TITLE

3.1. The Goods will be at your risk from the time of delivery.
3.2. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including VAT and the cost of delivery.

4. CANCELLING YOUR CONTRACT AND RETURNS

4.1. Cancelling before receiving a Confirmation Notice:
4.1.1. You may cancel your order for the Goods at any time prior to receiving a Confirmation Notice from us so long as you contact us in writing. You can send us a cancellation notice by sending an email to Email address info@hairanagen.com
or a letter to Hairanagen LTD, 15 Royal Crescent, Glasgow, G3 7SL, UNITED KINGDOM. Your cancellation notice must quote your name, address, the name or a description of the Goods and your order reference number.
4.2. Cancellation after receiving a Confirmation Notice:
4.2.1. You are entitled to cancel your Contract at any time prior to receiving the Goods so long as you provide us with written notice or, if you have received the Goods, so long as you provide us with written notice at anytime within 7 working days starting from the day after you received the Goods. You can send your cancellation notice by email to info@hairanagen.com . Your cancellation notice must quote your name, address, the name or a description of the Goods and your order reference number.
4.2.2. Upon receiving your cancellation notice, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then immediately return the Goods to us at your own cost and risk. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when they will be collected by us. We will charge you for the cost of collecting the Goods and will deduct this from any sum owed by us to you.
4.2.3. The Goods must be returned to us in the same condition in which you received them until such time as the Goods are either collected by us or delivered back to us by you. You must return the Goods with its original packaging and the original invoice. You have a legal obligation to take reasonable care of the Goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4.3. Exception to the right to cancel. You will not have a right to cancel an order for any goods or services purchased from us, in the following situations:
4.3.1. If you expressly agree to us beginning to provide any services before the end of the cancellation period.
4.3.3. The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us
4.4. We will offer you a refund of the full purchase price, including the cost of delivery for sending the goods to you, and the cost incurred by you in returning the Goods to us, if it:
4.4.1. Has been damaged on delivery
4.4.2. Is in a faulty condition
4.4.3. Develops a fault within 14 days of delivery
4.4.4. Has been delivered to you in error
4.5. Provided that you return the Goods to us and we are reasonably satisfied that the Goods have not suffered damage after delivery or have not been misused or used other than in accordance with the instructions or the problem is not due to normal wear and tear.
4.6. Alternatively, at your option, instead of a refund (and subject to returning the Goods as required under this clause) we will replace the Goods with the same or a similar product (subject to stock availability).
4.7. Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return the Goods to us.
4.8. In order to claim a refund or replacement item please send us a cancellation notice as soon as you become aware of a problem and no later than 14 working days after receipt or the fault developing by email to Email address info@hairanagen.com. Your cancellation notice must quote your name, address, the name or a description of the Goods, a brief description of the problem, fault or damage and your order reference number.
4.9. Upon receiving your cancellation notice, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then immediately return the Goods to us. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when they will be collected by us.
4.10. Incorrectly priced or described Goods:
4.10.1. Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Goods to you.
4.10.2. If we discover the error before sending you a Confirmation Notice we will at our discretion, either reject your order and notify you of such rejection, or inform you as soon as possible and give you the option of cancelling your order or reconfirming it at the correct price and/or description. If we give you the option of cancelling your order or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within 14 days of sending you notification (whether or not you receive it), we will reject your order.
4.10.3. If we discover the error after sending you a Confirmation Notice we may, at our discretion and without incurring any liability to you, cancel the Contract provided that the error is, in our reasonable opinion, obvious and unmistakable and could have reasonably been recognised by you. We will notify if we cancel the Contract.
4.10.4. If your order is cancelled or rejected and you have already paid for the
Goods, you will receive a full refund in accordance with clause 12.12.
4.11. Delivery by instalments:
4.11.1. The Goods may be sent to you in instalments. You may cancel the outstanding part of your order and receive a refund, if you have already paid, of the purchase price of the outstanding Goods in accordance with clause12.7.
4.12. Processing refunds:
4.12.1. We will examine any returned Goods and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to it. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the Goods.
4.12.2. We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the Goods in the event that the Goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the Goods have not been returned with its original packaging. This does not affect your statutory rights.